Terms & Conditions
Silk & Bubble Ltd is a UK registered company (11678751). Our Contact details can be found listed under the ‘Contact Us’ section of the site. Silk & Bubble Ltd reserves the right to alter or change these terms without giving prior notice and it is the job of the user of the website to be responsible to review any changes, should they be made. It is advised that you carefully review this section before purchasing any product through this website. The last time these Terms and Conditions were altered was on the 24th June 2019.
Our products are sold via the following distribution and fulfilment centre;
JAMES & JAMES FULFILMENT
NORTHAMPTION, NN4 7DT
Accessing, Browsing or otherwise using this site indicates full and disclosed agreement to ALL the Terms and Conditions in this agreement, so please read this agreement carefully before proceeding or purchasing.
You warrant and constitute that you are at least 18 years of age or are visiting the website under the supervision and guidance of a parent or guardian.
Subject to the T&C’s of this Agreement, we hereby grant you a limited, revocable and non-exclusive license to access and peruse the website by displaying it on your browser for the purpose of shopping and purchasing for personal items sold on the site and not for any commercial use or usage of behalf of any third party, unless explicitly discussed and negotiated with us in advance and prior to sale.
Usage of this platform, except as permitted on the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, modify, reverse-engineer, disassemble or otherwise exploit this side or any section of it unless permitted by us prior in writing. You may not use any of the information provided on this site with the benefit of another business, commercial or personal unless explicitly permitted through us. We reserve the right to refuse service, terminate and delete accounts and/or cancel orders at its discretion, including, without limitations, if we believe that the consumer conduct violates applicable laws or is harmful to our interests.
You shall not distribute, upload to, or otherwise publish or edit via this website any existing content, shared information or any other material that (1) violates or infringes the copyrights, trademarks or any other commercial misuse of material for monetary or personal gain, or proprietary rights of any individual (2) Threatening, defamatory, indecent, pornographic, homophobic, transphobic or racist comments will not be tolerated, and could give rise to any civil or criminal liability under the United Kingdom jurisdiction, or international law, which could lead to prosecution and imprisonment and (3) includes any viruses, traps or trojan horses or any other harmful software or coding properties.
Content shared on this platform is solely for informational purposes. It is your personal responsibility to consult a licenced General Practitioner or qualified healthcare professional for advice, diagnosis and treatments for any health-related conditions. Reviews, comments and opinions expressed on this site are that of individual expression and may not reflect our opinions.
You may be assigned a password and account identification to enable access to and use certain portions of this Site. Each time you use a password or ID, you will be deemed to be authorised to access and use the Site in a manner following with the Terms and Conditions of this agreement, and we have no obligation to investigate the authorisation or source of any such access to the Site. You will be in sole control of this account and solely responsible for all access to and use of this Site by anyone using the password and ID originally signed to you whether or not such access is actually authorised by you, including and without any limitations, all communication and transmissions through such access or use. The security and confidentiality are of your own responsibility.
Reviews, Expressions or Opinions
Except as otherwise stated in this Agreement or on the website, anything that you choose to submit or post to the Site or any of its affiliate platforms, including without limitations, comment reviews, photographs, testimonials, techniques, questions, commentary, or any other content, is and will be treated as non-confidential, and we shall have royalty-free, international, irrevocable and transferable right to use under the Fair Usage Act. In turn this content can be copied, distributed, published, adapted and transmitted in any means we deem fit. All Review style content left by customers shall automatically become our exclusive property and shall not be returned to you unless agreed upon by us.
Additionally, when you post this style of content to the site, you grant permission and the right for us to use that name submitted with the content. You warrant and understand that this is fair usage, and should the name be required for usage, it is now our property to do so. This usage will not result in any kind of harm or infringement for the third party unless it breaks T&C’s conduct as previously stated. Should we see fit, we can edit or remove and submissions for any reason and any time.
All copywriting, text, photographs, buttons, video/audio clips, animations and any other display (collectively ‘Our Content’), belongs exclusively to Silk & Bubble Ltd and our affiliates. The assembly, construction and arrangement of the content through this website belongs exclusively to Silk & Bubble Ltd and our affiliates. This also includes software, content compilation and any other means of marketing put forward via Silk and Bubble Ltd. This is all protected by United Kingdom and International Copyright Laws. Silk & Bubble, #YOURMANEATTRACTION (design), logo, colour scheme, slogan and trade or words are all copyrighted to Silk & Bubble Ltd. The use of any of this content without permission from us in writing is strictly prohibited. You may not use ant of this content or information without directly consulting us and gaining written permission to do so. Failure to comply with this protocol can and will lead to legal action.
Ordering and Purchasing
Corona Virus Update-
Local deliveries can take up to 30 days due to Royal Mail staff shortages.
International deliveries may take longer due to flight restrictions to certain countries. Please check with your local post office before placing your order.
When purchasing from our Site, you must closely follow the instructions on the Site as to how to carry out the Order and for making changes to your perspective order before you submit and purchase. The price of the product will be shown in the Cart before check-out and can only be altered via the use of a valid code or affiliate link. The price advertised is including VAT for any conversion rates and currencies. You will be paying for the product in full via a debit or credit card, PayPal, or through Klarna assist however no shipment will be processed until payment has been made. Failure to retrieve payment will result in a cancellation and the order will not be authorised.
If you are asked for details from a card payment, you must be fully entitled to use that card and account. Said card must have sufficient funds to cover the proposed price/payment to us. You undertake that all details provided to us for the purpose of purchase will be correct, that the credit/debit card or account used is your own and that there is sufficient funding for the product in the desired payment method. We reserve the right to obtain validation of your payment details before providing you with the product. When you place an order on the Site, you agree to the latest Terms and Conditions current at the date of order submission. It is your responsibility to review and comply with the current T&Cs.
We are not obligated to supply your order until it has been accepted via your chosen payment method with success. Unless you receive an email letter or acknowledgment of order acceptance, the order is void and does not constitute to the Confirmation Order. In your confirmation email letter/acknowledgement, you will receive an order reference number with details of your purchase. We advise that you keep this email for confirmation should any issues arise. After successful payment and confirmation of order, a contract will be legally bound in which we must supply the product that you have ordered. When the order has been successfully reviewed, you will receive a dispatch email with a link to track your order via the Site. This will have a unique track number, so it is advised to keep this email. Should any issues with shipping arise, contact firstname.lastname@example.org, and any queries or concerns will be dealt with there.
Standard UK shipping is free. The estimated delivery time in the UK with standard shipping is 2-3 business days. UK express shipping delivery is £5 and can take 1-2 business days. International Express delivery is £23, and can take up to 2-3 business days. Standard international shipping costing £5 can take 7-10 business days. This is subject to change if/when we see fit. Please keep up-to-date with T&Cs for more information regarding shipping.
We are not liable for international orders where you are charged a customs fee, as this is regulated by your home country.
It is your duty and responsibility to ensure you track your delivery once despatched and ensure you collect your item. You will be provided with a tracking number via email. Couriers will provide you with alternative arrangements if your initial delivery is not successful, it is your responsibility to ensure you contact your local courier and make arrangements for safe delivery. If you have not collected your item beyond the holding period, this varies from courier to courier, it will be returned back to us.
Items returned back to our fulfilment centre beyond the holding period are deemed refundable, however due to unwanted shipping costs you will be debited £10 from your refund to cover this.
Product Faults/Manufacturers Defects
We are passionate about our hair mask product and all other products soon to be joining this line. We want you to have the best experience possible so we are happy to replace any damaged products if you return them within 30 days of purchase. Please contact us at: email@example.com to find out how to send these products back to the nearest fulfilment/distribution centre and we will process the replacement after we receive this.
Please note that we will only replace any damaged products sent out due to damages caused by our fulfilment centre. We have a rigorous inspection process to ensure you receive our product in the best condition. We are not liable for any damages caused by external couriers, this does not deem a refund and it is advised that you contact your local courier if this occurs.
In addition to any other legal or acquisitional purposes, we may, without prior notice, terminate your agreement and revoke any/all of your rights granted under this agreement. Upon said termination, you will immediately cease all access to and usage of the Site. Additionally, any other scenario in which we deem to break contract and T&Cs will immediately revoke all password and account identification issued and you will be denied access to and use within the Site as a whole.
International orders may be subject to a customs charge, please check with your country's guidelines and customs regulations. We cannot be held liable to pay these charges
This website operates and is accessible from anywhere in the world. There are no issues with shipping internationally to any country, so we are available everywhere. Please allow more time for international orders to arrive. This being said, you are responsible for your local laws and complying with the regulations of your residency. We are not liable for this, so you must research this for yourself before purchasing a product. Once the product is shipped internationally and you receive a dispatch email, it is no longer our product to track, this is your sole responsibility to oversee via the tracking email and unique track number.
Ingredients are clearly labelled on the product, so any allergens or reactions caused is not at liability to the company, it is liable to yourself. Please see the ingredients list for a thorough analysis of our ingredients and discuss with your dermatologist/qualified healthcare provider before purchase.
This website could possibly contain links to other sites in the internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation or content located via these sites. We are a unique brand and care about our customers, so if you feel any content could be considered as owned by someone else, please contact firstname.lastname@example.org with your concerns.
Please send any questions or comments regarding this website to Silk & Bubble Ltd Evolution Park, The Innovation Centre, Haslingden Rd, Blackburn, BB1 2FD.
Hair is unique and every person has a different hair type, so results may vary from customer to customer. While Silk & Bubble has a top-of-the-range formula and 94% of current users support the brand, we will not be held responsible for results being sub-par to expectations and this does not deem a refund.